NY Times Travel:
Flight Chaos Shows Passengers Have Few Rights. I don’t know if the service is still as good as it was in the early ‘90’s, but spending a little more per year for an Amex Platinum card (~$400), I could call one Amex travel representative who would do all the calling and legwork for me, presenting me with a ‘travel solution’ inside of an hour. If I had to travel a great deal again, I’d upgrade to that level of card.
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